Rhody Lane: Be at home in your world.
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Customer Service

QUESTIONS

Please contact us with any questions or concerns you may have at info@rhodylane.com! We can help with sizing questions and care instructions. 

RETURNS AND EXCHANGES

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. No stains, pet hair, not smells or signs that the garment has been used.

Several types of goods are exempt from being returned. Perishable goods cannot be returned.

Defects or Damages

Please inspect your items within 5 days of receiving them. Please notify us via email within that 5 day window and include images of the issue. Any defects found after that 5 day window will be subject to a restocking fee of 10%.

Items that cannot be returned:

  • Sale & Clearance items
  • Gift cards 


Please Send Returns to
Rhody Lane Returns
18528 SE 58th St
Issaquah WA
98027

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rhodylane.com.


Exchanges


You may exchange a size or color if item has not been laundered and has been unused.

If you need to exchange it for the same item, send us an email at info@rhodylane.com and send your item to:
Rhody Lane Exchanges
18528 SE 58th St
Issaquah WA
98027


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.